Offered through the UVic Gustavson School of Business, this training is available to all public library staff across BC. These popular courses include informative, actionable content based on easy-to-follow frameworks that are applicable whether you serve customers or colleagues locally or internationally. After completing a final quiz, you will receive a Certificate of Completion from the University of Victoria’s Gustavson School of Business. To Register:
Level 2: Moments of Power to Elevate the Customer Experience
Level 3a: Develop a Service Strategy – Create a Service Organization that Shows Results
Level 3b: Make Service your Advantage by Building a Strong Service System – Interlink
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