Skip to content

Customer Service Training

Offered through the UVic Gustavson School of Business, this training is available to all public library staff across BC. These popular courses include informative, actionable content based on easy-to-follow frameworks that are applicable whether you serve customers or colleagues locally or internationally. After completing a final quiz, you will receive a Certificate of Completion from the University of Victoria’s Gustavson School of Business. To Register:

Level 1: Ace the 3Rs

Level 2: Moments of Power to Elevate the Customer Experience

Level 3a: Develop a Service Strategy – Create a Service Organization that Shows Results 

Level 3b: Make Service your Advantage by Building a Strong Service System – Interlink

<<Back to Core Skills Training for BC Public Library Staff